The error 711 (The operation could not finish because it could not start the Remote Access Connection Manager Service in time. Please try the operation again.) appears when you try to set up a VPN connection or an Internet connection using a plug-and-play (for e.g. dongle) device. The error occurs due to certain disabled Microsoft services, registry keys, and antivirus software among other things. The best thing about this error is that it is easily fixable unlike other Windows 7 errors.
Below I have listed a few workarounds, which should help you fix the error 711 and get back online. Perform each step at a time and if the problem is not fixed then only move on to the next one.
Change the startup type to Automatic for these services viz. Plug and Play, Remote Access Auto Connection Manager, Remote Access Connection Manager, and Telephony. Click the Start button> type “services.msc” in the Start Search bar> right click Services.msc and select Run as administrator. If prompted by UAC, enter the password to continue. in the Services window, look for Plug and Play, right click it and select Properties. In the Properties window, change the Startup type to Manual under the General tab, click Apply and then OK/Start. Similarly change the startup type to manual for other abovementioned services also and restart them. This should fix the error 711 in your Windows 7 computer.
This method requires you to modify your Windows registry, which stores the entire configuration and settings for your Windows OS. So, back up your Windows registry first. Doing so will help you undo any unfavorable changes to the registry. Click the Start button> type “registry” in the Start Search bar> click Regedit.exe or Registry Editor in search results.
If the UAC is enabled, you will be prompted to type your admin password. In Registry Editor, navigate to HKEY_LOCAL_MACHINE> SYSTEM> CurrentControlSet> Services> RasMan> PPP> EAP. Delete the keys (all of them) under EAP except 4th and 13th (keys). Exit Registry Editor. Now press the Windows + R keys to bring up the Run dialog box. In Run, type “services.msc” and click OK. Type the password if prompted.
In the Services window, look for Remote Access Auto Connection Manager> right click it and select Properties. In the Properties window, change the Startup type to Automatic, click Apply> OK to save changes and exit. Look for Remote Access Connection Manager and Telephony services also and set their startup types to Automatic. Save changes and restart your computer.
If the previous method(s) doesn’t work, then try this. Add localservice & networkservice to the admin group. Click the Start button> type “cmd” in Start Search> right click CMD.exe in search results and select Run as administrator. In Command Prompt, type “net localgroup administrators localservice /add” and hit Enter. Now type “net localgroup administrators networkservice /add” and hit Enter. Close Command Prompt. Restart your computer and the problem should be fixed.
If the error 711 continues, go back to Registry Editor and navigate to HKEY_LOCAL_MACHINE> SYSTEM> CurrentControlSet> Services> RasMan. Make sure that you have taken a registry backup before you make any changes. Once you click RasMan, you will see a list of values in the right hand panel. Double click DependOnService and remove the SstpSvc entry from under Value data box. Click OK to save changes and exit the box. Exit Registry Editor and restart your computer. This will restart the RasMan service and fix the error.
Go back to Services and restart the TCP/IP (or TCP/IP NetBIOS Helper) service. to restart the service, right click TCP/IP and click Restart. If prompted, restart your computer.
Locate and disable your antivirus software. If the error disappears, open your antivirus program and update it with the latest security definitions. Check back after enabling the antivirus software if the error still appears.
If none of the methods fixes the error, repair the Windows 7 installation. Restart your computer and simultaneously start pressing the F8 key on the keyboard. On the Advanced boot menu, select repair your computer and hit Enter. Follow rest of the on-screen instructions and repair the installation. It should fix the error 711. Should you continue facing any problems, get a Microsoft tech support expert to help you.