How to Fix CRM Configuration Error Message when Setting Up Microsoft Outlook

When setting up or configuring Microsoft Outlook, you may bump into various Microsoft Outlook problems. “Action Microsoft.Crm.Config.Common.InstallDatabaseAction failed. The network path was not found” or “Action Microsoft.Crm.Config.Common.InstallDatabaseAction failed CREATE DATABASE permission denied in database ‘master’” are two such errors.

CRM Configuration Error Message when Setting Up Microsoft Outlook

These errors are related to CRM configuration and may appear when a user tries to run the configuration wizard to create a CRM database without admin privileges in Microsoft Outlook. Have a look at the steps below and do away with these errors:

1.       Log in with admin privileges and create another user account (for the user who is trying to run the Configuration Wizard) on the local server running SQL Server. Add this user account as a member to the SQL Server System Administrator list.

2.       To do so, click the Start menu> go to All Programs> select Administrative Tools> and then click Computer Management.

3.       When the window opens up, it shows Computer Management as the root to the console tree. Click on the ‘+’ sign next to Local Users and Groups to expand it and then click on Groups. Right-click Administrators and select Properties from the drop down menu.

4.       Click Add, enter the user name (who wants to run the Configuration Wizard), and then click OK. Close all the windows and reboot the computer. This should resolve the problem.

5.       If the problem persists, open the Command Prompt utility from the Start menu> All ProgramsAccessories>. In the Command Prompt window, type ‘’sqlcmd -S .\crm’ (without quotes) and hit Enter.
Microsoft outlook support
6.       Then type ‘CREATE LOGIN [domain\user] FROM Windows’ and hit Enter. Wait for the command to finish. Thereafter, type ‘GO’ and hit Enter. When done, type EXEC sp_addsrvrolemember @loginame = ‘domain\user‘, @rolename = ‘sysadmin’ and hit Enter again.

7.When the command finishes, type ‘Go’ and hit Enter. When prompted, restart your computer and you are done. Log back on to the computer and try to run the configuration wizard. You should face no problem this time.


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